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When Janelle from CNN called for my opinion of the latest aviation security boondoggle, I had to admit I knew very little about the incident. The story focused on the Sacramento-based airline pilot who secretly recorded a security door in the terminal at San Francisco Int’l that allowed airport employees to pass through once they’d [...]
General aviation is so rarely a supporting player in larger stories that this occurrence quickly captures your attention. Reading Dirty Coal, Clean Future in the December 2010 issue of The Atlantic, James Fallows wrote: “When I have traveled at low altitude in small airplanes above America’s active coal-mining regions—West Virginia and Kentucky in the East, [...]
The service delivered by some ATC facilities today is just not what it used to be in the old days before the PATCO strike. There, I said it. Having been around in the old days – like the 70s – when traffic at most towers was insane by today’s standards, I think I have some [...]
Customer service, as the AOPA student retention survey recently reaffirmed, plays an important role in the student pilot dropout rate. As anyone who has called or visited more than one flight school can attest, the quality of customer service—good, bad, or mediocre—depends on the school’s owner. Over the past couple of decades I’ve visited more [...]
Introduced in Fixing Flight Training: What You Can Do Now!, the flight training individual education plan, or FT-IEP, can be initiated by students, instructors, or flight schools. It has the potential to alleviate three of the four dropout motivators identified by the AOPA survey: poor educational quality, poor information sharing, and poor customer focus. A [...]
In the overwhelming number of comments to last week’s Aviation Has the CFIs it Deserves, pilots, instructors, and flight school owners clearly confirmed the veracity of AOPA’s survey that identified the leading causes of aviation’s 80-percent dropout rate. You can file the majority of their shared experiences under poor educational quality, poor customer focus, poor [...]
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