May 14, 2020
A Few Thoughts on Chicago’s Hometown Airline
Like one of Chicago’s other major aerospace companies, Boeing, the town’s hometown airline has had more than its own share of problems, in addition to those gnawing customer service problems that plague the airline.
Certainly, many of the issues – like COVID-19 – facing United right now were not of the airline’s own making, but how the airline reacted certainly were.
I had a chance earlier this week to chat with Jenn White, from WBEZ’s midday Reset Show (@WBEZreset) about a host of issues related to United including how the COVID-19 virus chaos has and will affect United Airlines.WBEZ is Chicago’s NPR outlet.
Click below to listen to the show.
My apologies for the lousy audio quality on my side but they caught me on my cell.
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