July 15, 2008

Southwest’s Colleen Barrett on Leadership

My blogging pal Eric Joiner and his buddy Spike at the Freight Dawgfreight dawg have managed to snag a great video of Southwest Airlines’ president Colleen Barrett speaking on leadership to the Wharton Business School.

The interview is long – about 25 minutes – but the concepts Barrett hammers at – that customers and employees are the top priorities at an airline and not shareholders – are evergreen … to some.

It really is a shame that the legacy carriers are too embroiled in cutting costs – and employees – to notice that they’re still shooting themselves in the foot.

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