Sept. 16, 2015
United Airlines: Time to Stop Just Talking About Customers
Over the last 20 years, we all listened to one United CEO after another talk about how much they value their customers.
Enough talk.
United’s new CEO Oscar Munoz needs to stop the talking and start showing customers if the carrier ever really wants to again be great. Give a listen and tell me what you think.
Rob Mark, publisher
In Aviation, A Little Change Can Be Good
I wonder if you remember what you were doing back in November 2006? Here’s a quick refresher of some of the top stories. Tom Cruise and Katie Holmes were getting hitched. The first hearings were taking place on The Hill to find a replacement for Se…
The Accidental Correspondent: Part 1 — The Strategy of the Sky
The 2026 Singapore AirshowAbout this time of the year, journalists from around the globe pack a couple of bags and head for Singapore to attend the annual international air show. I’ve actually never made it to Singapore and I won’t this…
