Sept. 16, 2015
United Airlines: Time to Stop Just Talking About Customers
Over the last 20 years, we all listened to one United CEO after another talk about how much they value their customers.
Enough talk.
United’s new CEO Oscar Munoz needs to stop the talking and start showing customers if the carrier ever really wants to again be great. Give a listen and tell me what you think.
Rob Mark, publisher
Are You a Space Geek?
(Click to listen to audio) My wife Nancy and I are. We had a chance last month to listen to Eileen Collins, a retired Air Force colonel and a NASA space shuttle commander, answer questions after the Chicago premier of her new documentary f…
There’s More to Flight Instructing Than Simply Logging Hours
There’s More to Flight Instructing Than Simply Logging Hours No individual can enhance aviation safety as much as a flight instructor. Here’s why I’ve held my flight instructor certificate for more than 50 years. Afte…
